Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Search OS platform ("Service"), operated at usesearchos.com and app.usesearchos.com. By accessing or using the Service, you agree to be bound by these Terms.

If you are using the Service on behalf of an organization (such as an agency), you represent that you have the authority to bind that organization to these Terms.

1. Description of Service

Search OS is a software-as-a-service (SaaS) platform designed for SEO and digital marketing agencies. The Service provides tools for managing clients, executing standard operating procedures (SOPs), generating AI-powered research and action plans, tracking tasks and projects, and connecting to third-party data sources such as Google Search Console, Google Analytics, and Google Business Profile.

2. Account Registration

2.1 Eligibility

You must be at least 18 years old to use the Service. By creating an account, you represent that you meet this requirement.

2.2 Account Responsibilities

You are responsible for:

• Providing accurate and complete registration information
• Maintaining the security of your account credentials
• All activity that occurs under your account
• Notifying us immediately at support@usesearchos.com if you suspect unauthorized access

We are not liable for any loss resulting from unauthorized use of your account.

2.3 Organization Accounts

If you create or manage an organization account, you are responsible for the actions of all users you invite to that organization. You may assign roles (admin, manager, member) with different levels of access to features and client data.

3. Subscription Plans and Payments

3.1 Plans

The Service is offered through subscription plans, currently including Launch, Grow, and Advisory tiers. Plan features, pricing, and limits are described on our pricing page and may be updated from time to time.

3.2 Billing

• Subscriptions are billed on a recurring basis (monthly or annually, depending on your selection).
• All payments are processed by Stripe. By subscribing, you agree to Stripe's Terms of Service.
• You authorize us to charge your payment method on file for the applicable subscription fees.
• All fees are quoted in U.S. dollars unless otherwise stated.

3.3 Free Trials

We may offer free trial periods at our discretion. At the end of a trial, your account will convert to a paid subscription unless you cancel before the trial ends.

3.4 Cancellation

• You may cancel your subscription at any time through your account settings or by contacting support@usesearchos.com.
• Cancellation takes effect at the end of the current billing period. You will retain access to the Service until then.
• We do not provide prorated refunds for partial billing periods.

3.5 Price Changes

We reserve the right to change subscription prices. We will provide at least 30 days' notice of price increases. Continued use of the Service after the price change takes effect constitutes acceptance of the new pricing.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to the Service, other accounts, or systems connected to the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to transmit malware, spam, or other harmful content
• Scrape, crawl, or use automated means to access the Service outside of our provided APIs and interfaces
• Resell, sublicense, or redistribute the Service without our prior written consent
• Use the Service in a way that could impair its performance or interfere with other users' access
• Submit false, misleading, or fraudulent information
• Circumvent any access restrictions, rate limits, or usage limits

We reserve the right to suspend or terminate accounts that violate these rules.

5. Client Data and Content

5.1 Your Data

You retain ownership of all data and content you submit to the Service ("Your Data"), including client information, SEO research, project data, and uploaded files.

5.2 License Grant

By submitting Your Data to the Service, you grant us a limited, non-exclusive license to use, store, and process Your Data solely to provide and improve the Service. This license terminates when you delete Your Data or close your account.

5.3 AI-Generated Content

The Service uses artificial intelligence to generate research reports, action plans, recommendations, and other content. AI-generated content is provided as-is for informational purposes. You are solely responsible for reviewing, editing, and verifying any AI-generated content before presenting it to your clients or acting on it.

5.4 Data Responsibility

You are responsible for ensuring that you have the right to submit any data to the Service, including client data. If you manage client data on behalf of third parties, you are responsible for obtaining any necessary consents and complying with applicable data protection laws.

6. Third-Party Integrations

6.1 Google Services

The Service allows you to connect Google Search Console, Google Analytics 4, and Google Business Profile through Google OAuth 2.0. By connecting these services:

• You authorize Search OS to access the specific Google data described in our Privacy Policy
• You acknowledge that your use of Google services is also governed by Google's Terms of Service
• You may revoke access at any time through the Service or through your Google Account permissions

6.2 Other Integrations

The Service may integrate with additional third-party services. Your use of those services is governed by their respective terms and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services.

7. Intellectual Property

7.1 Our Property

The Service, including its software, design, logos, documentation, SOPs, training content, and Academy materials, is owned by Search OS and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described here.

7.2 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.

8. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party in connection with the Service. This includes but is not limited to client data, business strategies, and technical information. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

9. Disclaimers

9.1 As-Is Service

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory. We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

9.2 No Guarantee of Results

We do not guarantee any specific SEO results, search engine rankings, or business outcomes from using the Service. SEO performance depends on many factors outside our control.

9.3 AI Limitations

AI-generated content may contain inaccuracies, outdated information, or errors. You acknowledge that AI outputs should be reviewed by qualified professionals before use.

9.4 Third-Party Data

We do not warrant the accuracy, completeness, or timeliness of data retrieved from third-party services such as Google Search Console, Google Analytics, or Google Business Profile.

10. Limitation of Liability

To the maximum extent permitted by law, in no event shall Search OS, its officers, directors, employees, or agents be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Any loss of profits, data, business opportunities, or goodwill
• Any damages arising from your use of or inability to use the Service

Our total aggregate liability for all claims arising from or related to these Terms or the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Search OS, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third party's rights
• Any data you submit to the Service

12. Termination

12.1 By You

You may terminate your account at any time by canceling your subscription and contacting support@usesearchos.com.

12.2 By Us

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Reasons for termination may include violation of these Terms, non-payment, or if we discontinue the Service.

12.3 Effect of Termination

Upon termination:

• Your right to use the Service ceases immediately
• We may delete your data after a 30-day grace period unless required to retain it by law
• Sections 5.2, 7, 9, 10, 11, and 13 survive termination

13. General Provisions

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in English in the State of Delaware.

13.3 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Search OS regarding the Service and supersede all prior agreements.

13.4 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

13.5 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

13.6 Assignment

You may not assign your rights under these Terms without our prior written consent. We may assign our rights without restriction.

13.7 Modifications

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms and updating the "Last Updated" date. Your continued use of the Service after changes are posted constitutes acceptance.

14. Contact Us

If you have any questions about these Terms, please contact us:

• Email: support@usesearchos.com
• Website: https://usesearchos.com